Objective
Provide official contact channels to obtain Power Tools Customer Support:
- Technical Support
- Warranty
- Customer Order Support
Environment
North America
Power Tools Products: Tools, Starters, Air Motors and Industrial Lifting Equipment (Hoists up to 6 tons, Balancers, Ergonomic Lifting Equipment).
Procedure
Several Contact Options:
- Submit a Request
- Send email
- Technical Support - IRTechSupport@irco.com
- Warranty Inquiries - TFM_Warranty@irco.com
- Non-Warranty Claims* (stock returns, order errors) - ITSAmericas_ClaimsTeam@irco.com
- Account Management / Order Entry* - NashCOE@irco.com
- Call Toll Free - 800-483-4981
- Option 1, Option 1 directs to Account Management / Order Entry*
- Option 1, Option 2 directs to Non-Warranty Claims* (stock returns, order errors)
- Option 2, Option 1 directs to Technical Product Support
- Option 2, Option 2 directs to Warranty Inquires
- Direct to Tier2
- CX Precision Fastening (access via sign-in only)
Notes
- Submit a Request to Compressor Systems
- Submit a Request to Fluids Products AROZONE
* Distributor accounts only