[How-to] - Contact Customer Support/Tech Support/Warranty (North America) Follow

Objective

Provide official contact channels to obtain Power Tools Customer Support:

• Technical Support
• Warranty
• Customer Order Support

Environment

North America

Power Tools Products:  Tools, Starters, Air Motors and Industrial Lifting Equipment (Hoists up to 6 tons, Balancers, Ergonomic Lifting Equipment).

Procedure

Several Contact Options:

1. Submit a Request
2. Send email
   • Technical Support - IRTechSupport@irco.com
   • Warranty Inquiries - TFM_Warranty@irco.com
   • Non-Warranty Claims* (stock returns, order errors) - ITSAmericas_ClaimsTeam@irco.com 
   • Account Management / Order Entry* - NashCOE@irco.com
3. Call Toll Free - 800-483-4981
   • Option 1, Option 1 directs to Account Management / Order Entry*
   • Option 1, Option 2 directs to Non-Warranty Claims* (stock returns, order errors)
   • Option 2, Option 1 directs to Technical Product Support
   • Option 2, Option 2 directs to Warranty Inquires
4. Direct to Tier2
   • CX Precision Fastening (access via sign-in only)

 Notes

• Submit a Request to Compressor Systems
• Submit a Request to Fluids Products AROZONE

* Distributor accounts only