Sending a Tool for Repair Evaluation Guide

Introduction

This guide provides clear instructions on how to properly send your Ingersoll Rand power tool for repair evaluation. Following these steps ensures your tool is received and assessed efficiently, helping to expedite the repair process and minimize downtime.

Process description

The tool repair evaluation process involves shipping your tool to a designated repair center along with the required documentation. This allows our technical team to inspect the tool, diagnose issues, and determine appropriate repair actions.

Prerequisites

Before sending your tool for evaluation, please ensure you have the following items ready:

• Completed repair evaluation form with your contact name, shipping address, phone number, email address, and a brief description of the problem.
• Proof of purchase if you are requesting warranty service.
• Remove all special fittings, sockets, hoses, or accessories from the tool to prevent damage or loss during shipment.

Step-by-step instructions

1. Fill out the repair evaluation form accurately with all required contact details and a clear description of the issue you are experiencing.
2. Remove any special attachments such as fittings, sockets, and hoses from the tool.
3. Package your tool securely to prevent damage during shipping.
4. Include the completed repair evaluation form and proof of purchase inside the package.
5. Ship the package to the designated repair center address. Please use a reliable carrier with tracking to ensure safe delivery.
6. Note that an RMA (Return Merchandise Authorization) or RGA (Return Goods Authorization) number is not required for this process.

Tips and best practices

• Retain shipment tracking information for your records and to monitor delivery status.
• If possible, insure the shipment to protect against loss or damage during transit.
• Keep a copy of the completed evaluation form and proof of purchase for your reference.

Next steps

Once your tool is received and inspected, an evaluation report will be provided outlining the findings and recommended repairs or service. Our support team will contact you with further instructions.

Additional information

For any questions regarding the repair evaluation process or tool support, please visit our support page at https://powertools.ingersollrand.com/support or contact our customer service team.

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