[TSB] DC2021-005 ICS crash when updating Display firmware on QX tools

Subject:

Using ICS Package 1.4.20, some customers have an issue when updating the Display firmware on older tools (ones where the bootloader update is required).  After the bootloader download, ICS will crash and the firmware update cannot be completed.

Affected Products:   

All users of ICS Package 1.4.20 who are trying to update the Display firmware on tools with a current version 2.x.x.x.

Affected Date Range:   

N/A

Related Issue #:   

CAPA# 2289745

Issue Description:

Customers may experience an ICS crash when trying to update QX Display firmware using ICS Package 1.4.20.  The update will not complete.

Actions Required:

If you experience the ICS crash, it is recommended to uninstall ICS, and install ICS Package 1.4.15.  Then update the Display firmware.  Once the firmware is updated you can reinstall ICS Package 1.4.20, and do the tool update again.  This time the firmware will update correctly.

--See link below for Package 1.4.15.

ftp://ftp.irco.com/PRODUCTION%20RELEASES/QEQM-QX%20Series%20ICS%20USB%20Package%201.4.15/

--User: asSoftwareRead
   Password: 4&4erum6?a

Material Disposition:

N/A

Warranty Strategy:

N/A

For Additional Information and assistance:

Download a printable copy:  DC20201-004

Browse the Knowledge Base:  https://irtoolhelp.ingersollrand.com

Submit a Request for assistance

Technical Support:  Contact Ingersoll Rand Technical Support at irtechsupport@irco.com.

Warranty Support:  Contact the Warranty Department at TFM_Warranty@irco.com .

 Phone:  800-483-4981

Distribution:

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