INSIGHTqcx Software Release Notes (100.1.8.24 / 300.0.3.52)

Release Information

This release covers software versions 100.1.8.24 for INSIGHTqcx™ and 300.0.3.52 for INSIGHTqcx™ (integrated DIO) Cordless Controllers. It includes supported tool versions, new features, enhancements, and upgrade instructions.

Important: Please upgrade both the controller and tools to the latest versions outlined below.

Controller Versions

Tool Versions

New Features

• Enhanced Subscription Support: Implemented VW‑XML updates for improved compatibility.
• Security Improvements: Added full HTTPS support for secure communication.
• System Reliability: Added plausibility checks for QX Connect and Wi‑Fi tools.
• User Experience: Introduced force logout feature for session control.
• IRB Update Reliability: Added step counter, timer, and detailed logs during firmware updates.

Enhancements and Fixes

• Torque Parameter Accuracy: Resolved PFOP EOR torque rounding issues.
• Duplicate Results Handling: Fixed issue where PFOP received results twice.
• Job Completion Validation: Corrected PLC communication timing issue.
• Data Export Reliability: Fixed cycle results download issue in .csv format.
• Error Handling: Resolved L‑40 error on QX Wi‑Fi6 tool.
• Barcode Identifier Accuracy: Fixed incorrect barcode association in cycle results.
• System Timestamp Update: Corrected timestamp update after date/time change.
• UI Stability: Fixed random blank screen and logout issue.
• Barcode Interlock Enforcement: Prevented tool from moving to next job when interlock enabled.
• Wi‑Fi Stability: Resolved QX Wi‑Fi6 disconnection after barcode scan.
• NTP Synchronization: Fixed date/time sync issues in NTP mode.

Known Issues

• QCX 1000/2000 controllers: Invalid trace data for first cycle after tool power‑up or pairing.
• QX Wi‑Fi4 tools: Firmware updates via USB may fail; retry resolves.
• QX Wi‑Fi6 tools:
  • PM alarm cannot be configured when paired over Wi‑Fi.
  • Barcode scanner may not appear until tool reboot.
  • Tool may fail to enter scan mode after returning to range; power cycle required.

Upgrade Instructions

Controller Firmware Update

1. From QCX version 2.x.x: Perform USB Image Update to 100.1.5.10, then update to 100.1.8.24.
   • How to perform a USB Image Update.
2. From QCX controller version 100.x.x.x: Copy .irb file from SendSafely to PC or USB.
   • Controller Firmware Update Instructions.
3. From QCX with internal DIO version 300.0.1.1: USB Image Update to 300.0.2.28, then update to 300.0.3.52.
   • How to perform a USB Image Update.
4. Other internal DIO versions: Use .irb file for 300.0.3.52.
   • Controller Firmware Update Instructions.

Resources:

• SendSafely Platform
• Path: Home/INSIGHTqcx MTC- Cordless Controller Firmware/INSIGHTqcx MTC/Version 100.1.5.10/Release USB
• Path: Home/INSIGHTqcx MTC- Cordless Controller Firmware/INSIGHTqcx MTC/Version 100.1.8.24
• Path: Home/INSIGHTqcx MTC- Cordless Controller Firmware/INSIGHTqcx MTC‑ Integrated IO/Version 300.0.3.52
• Register for SendSafely: https://irtoolhelp.ingersollrand.com/hc/en-us/articles/33142151992339-How-to-Register-for-Filesafe-irtools-com-software-help

Tool Firmware Update

• How to Update QX and QX Connect tool firmware using an MTC controller
  • Note:  As part of the December 2025 Global Release, we introduced a new firmware for QX Wi-Fi 6 tools. During the upgrade from older versions, some tools may display an A-11 fault after reboot.
    • What does A-11 mean?
      The A-11 fault indicates that the Display and MCE are unable to communicate.
    • Why does this happen?
      This issue typically occurs during boot-up under certain conditions, such as:
      • Battery not connected
      • Low voltage
      • Tool in sleep mode during update
    • Action Required:
      Please refer to the attached Update and Recovery Instructions for detailed steps to resolve this issue.
    • Important:
      • Use INSIGHT Connect App (Windows v8.0.3) for the firmware upgrade. The app is available in SendSafely:  Path - Home / INSIGHT Connect Desktop App / 8.0.3 / INSIGHT_Connect _8.0.3.msi

      • Add the tool firmware. The tool firmware is available in SendSafely:   Path - Home / QX Tool Firmware / QX WiFi 6 / Display_140.0.1.3.bin

        Click here for detailed steps to resolve this issue.

• RTS tools: 
  • Connect the tool to the updated controller via USB and follow on‑screen prompts.
  • If updating from a version earlier than 4.3, recalibrate the tool on the application after the update.
  • This release includes updated algorithms to enhance performance of RTS025, RTS060, and RTS140. Perform verification on the application after updating.

Revision History